Good to know
A little clarity,
before you stay.
Helpful answers for guests, business travellers and property owners.
How do I book a stay?
Use Book Direct to select your dates and guests. Availability and prices are checked through our booking system. A stay is reserved only when the booking is confirmed.
Can I stay for several weeks or months?
You can enquire about an extended stay. Share your dates and preferred location so the team can discuss suitable options, availability and terms.
Can you arrange accommodation for a team?
Yes, you can send a corporate accommodation enquiry with your location, dates and guest numbers. Availability, facilities and any invoicing arrangements need to be confirmed.
What is included in my stay?
Amenities, parking, Wi-Fi, housekeeping and check-in arrangements vary by property. Review the individual listing and confirm any essential requirements before booking.
What are the cancellation terms?
Direct bookings require full payment at booking. Cancellation is free up to 72 hours before the 3pm UK arrival time; later cancellations are charged 100% of the stay cost. For platform bookings, check the terms accepted there. Read our booking terms before payment.
How do I extend my stay?
Contact the team with your property and requested departure date. An extension is subject to availability, price and written confirmation.
Do you manage properties for landlords?
Send a property owner enquiry with the property location, type, size and your priorities. Management scope, fees and suitability are discussed individually.
Can the concierge confirm a booking?
Aisha provides AI-assisted answers from approved information and can help you reach the booking journey. Chat itself does not take payment, confirm reservations or change bookings.
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