ExecStay Concierge

Your conversation, handled with care.

Repose Holdings Ltd (Trading as ExecStay), 20 Battle Street, Reading, Berkshire, RG1 7NU, operates this concierge. Contact [email protected] about your data or to request access or deletion.

What we save

If you start chat, we save your messages, replies, time of conversation and your required name, phone number and email address. A necessary, secure browser cookie lets you return to your own chat. It does not verify a reservation or grant access to booking details.

AI assistance and human help

OpenAI processes limited recent chat text to match your question to information approved by ExecStay. AI does not confirm bookings, change reservations, issue refunds or disclose door codes. Never send card details, passwords or access codes. For private booking assistance, our team must verify you through an established booking contact channel.

Cloudflare hosts the service. Supabase stores conversations and authenticates authorised administrators. Resend sends staff notifications when configured; these alerts do not include the conversation transcript. Provider processing may take place outside the UK, subject to applicable provider safeguards and agreements. OpenAI requests use store:false; this does not remove any provider security or abuse-monitoring retention.

Retention and control

Conversations are available for no more than 30 days. Scheduled cleanup removes expired conversations and associated messages, contact details and drafts. Minimal administration audit records are retained for 90 days. Provider backups may persist under their own retention schedules. You can delete your current website chat using “Delete this chat”.

We use these details to answer your enquiry, take steps you request before a booking and provide customer support. Security and abuse controls use short-lived hashed network identifiers. Chat is optional; you can email us instead.

Property-management enquiries

Property enquiries are saved separately for up to 90 days for follow-up. Where connected, relevant contact and property details are shared with HubSpot; full guest transcripts and access codes are excluded. Enquiry handling does not subscribe you to marketing. Contact [email protected] for deletion.

Booking platform conversations

Where connected, authorised staff may import Airbnb or Booking.com messages through Smoobu for review and drafting. Replies require human approval. No autonomous outbound channel replies are enabled.